The following are the terms and conditions for use of Open Source Solutions services. Please read them carefully. Our Service is offered to you with the condition that you accept without modification the terms and conditions contained herein. Open Source Solutions may change these terms and conditions at any time, with or without notice. We do revise and update our terms and conditions from time to time and we reserve the right to do so without any notice to you so you should visit this page, at least once every thirty days, to review our then-current terms of service because they are binding to you. By purchasing Services from Open Source Solutions, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.

Guarantee 30-day money back guarantee

If within 30 days of the purchase date you decide for any reason not to keep a Subscriptions Plan you may request a full or per-computer refund, minus any Pay Per Plan or Flat Rate Plans charge for each computer you are requesting a refund for that you may have received support for within the first 30 days.

Please contact our customer service for refund requests. The purchase price of any support service plan for any computer is NOT refundable after 30 days of purchase.

No-Charge Guarantee

If we cannot help you to resolve your computer problem online or by telephone, you will not be charged.

Terms and Liability

Open Source Solutions will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition. Such a computer could be in a condition of imminent failure and, as such, could fail during a support session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from Open Source Solutions, you agree to all the terms of service herein and assume all risks. Also, Open Source Solutions will NOT beheld responsible for any damages caused by the services of any third-party service providers recommended by us or not Open Source Solutions support plans only cover computer problems that can be fixed remotely. Some computer problems cannot be fixed online or by telephone. The support plan does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers. The support plan is NOT a warranty. If we conclude that your computer cannot be fixed remotely, we will suggest the next steps you might take to repair your computer, which might include a house call from a third-party service provider. You are responsible for the costs of any service not covered by the Open Source Solutions online support plan.

Availability

Open Source Solutions cannot guarantee the availability of tech support since we have no control of the internet, power grid, hosting servers, etc. If for some unforeseen reason beyond our control we cannot provide support at your scheduled appointment time, we will contact you by phone and make arrangements to reschedule. Please be aware that if you request ASAP support, you may not receive immediate help. If we have a high volume of support requests, a support technician might not be available for immediate assistance. In such a case, we will put you on awaiting list and notify you by phone as soon as a support technician is available to assist you. You will also have the option to schedule an appointment.

Privacy

Open Source Solutions greatly values your privacy. Any information we collect from our customers is solely for our own internal use and we do not give/sell this information to any third party except for information securely transmitted to an outside credit card processing company so that we may accept credit cards for purchases. Credit card information is 128bit SSL encrypted and not viewable by anyone. Open Source Solutions cannot view or otherwise access your credit card number. Acceptance of Policy by using Open Source Solutions, you signify your acceptance of this Policy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discontinue use of Open Source Solutions. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of Open Source Solutions, following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us page.

Notification and Changes

If we change our Policy Statement, we will post those changes at cedarvalleysupport.com so our users are aware of the information. Users should check this policy frequently to keep abreast of any changes.