Client Testimonials
Our network stability and our productivity has reached heights I could only imagine were possible before Open Source Solutions became involved with our firm.
Ryan from
Houston, TX
On-site PC support or Drop-off PC support available in the Waterloo/Cedar Falls area.
- How long does an average support session last?
- Is this secure?
- Is my computer accessible at the end of each session?
- Do you charge to diagnose my computer?
- Can you send a technician to my home/office for support?
- So what services do you offer over the Internet?
- So how do I get started?
1. How long does an average support session last?
Average sessions can last anywhere from 40-85 minutes. Depending on what issue is being addressed sessions can be shorter or longer.
Yes. Each session is connected by a 128-bit encryption tunnel between your computer and the technician´s computer. Only you and the technician can access this tunnel.
Once the technician has finished working on your machine he no longer access your computer.
3. Is my computer accessible at the end of each session?
No, each session is a one time connection that, once terminated, is non-accessible by any of our technicians afterward. The software that enables us to access your machine is deleted at the end of each session.
4. Do you charge to diagnose my computer?
No. We never charge to diagnose your computer. We will take a look and see if your issue is one that can be resolved remotely. If it cannot be fixed over the Internet we will then give you the following options: If you are in the Cedar Valley Iowa area we will send a technician to your home or office. We will not charge you unless we resolve your issue.
5. Can you send a technician to my home/office for support?
Yes, we offer this service to anyone in the Waterloo, Cedar Falls, and Cedar Rapids area.
6. What services do you offer over the Internet?
- Removal of viruses
- Removal of adware/spyware
- Install/troubleshoot home and small business networks (wired and wireless)
- Resolve issues with email
- Resolve issues with applications (Word, Excel, PowerPoint, etc)
- Problems with peripheral devices (printers, camera, mp3 players, scanners)
- PC performance maximization/PC tune-ups
- Device drivers installations/troubleshooting(video cards, network cards, etc)
- Install new software and hardware
- Provide backup solutions
- PC security recommendations and analysis
- PC Upgrade Recommendations
- Plus much MORE!!
We also can go to your home to upgrade and resolve hardware issues.
Before using our service you must have an appointment setup with us. There are 3 ways to do this:
- Click the "Request Support" link on the menu of our website and fill out our form. A technician will then contact you to schedule an appointment time.
- Call us at 1.866.532.2819 and setup an appointment with one of our technicians.
- Email us directly at support@open-ss.com indicating the nature of your problem and your contact information.